Tsg: the service station of the future will be multi-energy, multi-service, digital and green

  EXHIBITION, Oil&nonOil 2021 Verona

Interview with Tommaso Martelli, Head of Operation Centres of TSG Italy

Tommaso Martelli, Head of Operation Centres at Tsg, the European leader in technical services for responsible mobility solutions, talks about the company’s commitment towards helping its clients implement the energy transition, describing the massive changes the sector is experiencing and growth move towards transformation of service stations “into multi-service stations”.

How is the mobility sector changing in the era of energy transition digitalization?
“The energy transition is already underway and is inevitable. Against this background, we are trying to help our customers put it all into practice. Tsg in recent years has evolved from being a company focused on the supply and maintenance of equipment for fuel systems into a group providing all sources of energy for mobility and related services. In the last three years we have invested significant resources to develop electric charging infrastructures, LNG and hydrogen plant: we have already installed over 20,000 columns throughout Europe, of which 1000 in Italy. Our main customers include leading logistics companies, fuel system dealers, energy suppliers and producers of electricity columns. Our highly skilled technicians mean we can install AC and DC, Fast and Ultrafast columns while assuring high quality and safety standards.”

What are the best ways to offer quality services today while maintaining high energy sustainability standards?
Tsg is making every effort to meet the needs of the market. We have been pursuing improvement projects as regards our customer service quality for many years. We are especially investing in our personnel. Tsg is a rather atypical company because out of 4,300 employees, more than 2,800 are maintenance technicians. Inasmuch, it is essential for us to ensure constant technical updates meet the needs of our customers. The problems arising from the pandemic have unquestionably had a major impact on the entire sector but have equally pushed every company, and especially ours, to promote other forms of intervention. We have recently expanded predictive maintenance performed remotely, whereby remote maintenance and remote management of maintenance enables us to take action more quickly, without sending a technician into the field, while reducing the number of kilometres travelled and therefore pollution. Significant investments in R&D have culminated to the introduction of digital systems to improve intervention planning (Metis software) and the use of augmented reality spectacles facilitate our technicians in solving interventions involving increasingly complex and diversified equipment.”

What must the sector need if it is to exploit the important resources deployed by the European Union and by individual countries in the most appropriate manner?
“Looking at service stations of the future, there will be very important investments involving resources that will have to be spent in a rather short time, probably by 2026. The advent of the Next Generation EU and the Recovery Plan, as well as the inclusion in the Italian National Recovery and Resilience Plan which defines certain items of expenditure – and our sector is involved in three out of six sections – will dictate the current agenda and the need to update classic service stations into ‘multi-service stations’. For us, the four cardinal points that our customers will have to pursue are: multi-energy, digital, multi-service and green. The service station of the future will have to be multi-energy, offering methane, hydrogen and electric rechargers, in addition to classic fuels. Moreover, the service station must be digital, with a series of tools that help build customer loyalty, facilitate digital payments and develop “on-site marketing” by proposing cross-selling advertising. In this context, Tsg markets solutions such as T-Media which makes it possible to send personalized ads to customers filling their tanks directly on the display of the Tokheim and Wayne fuel delivery gun. The service station must also be eco-sustainable: self-sufficient, clean and safe. In order to guide this transition, Tsg has created seven business lines: Tsg Retail is the historic core business line focusing on fuel plant; Tsg Fleet supports customers running fleets, consequently the extra-network part; Tsg Charge covers the electric market; Tsg Wash focuses on resale and maintenance in the car wash sector; Tsg Systems concerns depot management, electronic payments and data collection to meet invoicing obligations; Tsg Gas involves methane, LPG and hydrogen; Tsg Technics is the division moving in the direction of multi-service stations.”

 

TSG Italia

 

What is your approach to you attendance at Oil&nonOil?
“We will take part with renewed enthusiasm, perhaps even more than ever before, since the company is experiencing tremendous developments: we posted turnover of more than 650 million euros in Europe last year. We will be on hand with more than 35 colleagues, together with our partners GisData, Dover and BigBrother, happy to meet customers and respond to all the requests and needs that may arise during their visit.”